What is an incident report?

An incident report is the formal record of anything that goes wrong on or around a trip: a vehicle accident, a rider fall or injury, a medical event, a securement failure, a complaint, an altercation, property damage or a lift malfunction. Broker contracts require reporting within a fixed window, often 24 hours, and insurers require prompt notice of anything that could become a claim.

Why incident reporting matters for NEMT

Late or missing incident reports are a contract violation and, in litigation, evidence of poor management. A consistent process, with drivers trained to report immediately, photos and GPS data attached, and management review within the day, protects riders, drivers and the business. See incident reporting best practices and the post-incident checklist.